Job Description / Responsibility
To set up and improve high-efficiency customer service (CS) in-store customer contacts.
Develop and implement CS staff recruitment, training and motivation
Manage CS KPI quality assurance and performance such as Customer Satisfaction Index, Churn, Average Serving Time and so on
Manager front office cash receipts, product sales, customer interaction
Manage vendors and outsourcing companies interactions
Manage and establish internal CS policies
Build relationships and interaction with other departments ( Sales and Marketing) in order to achieve CS needs
Manage after sales customer devices through outsourced vendor
Manage, develop and execute customer service budget and reporting

Educational Requirements
MBA or Bachelor degree (Management)

Experience Requirements
Minimum 3 year(s)
The applicants should have experience in the following area(s):
Face-to-Face Customer Support
The applicants should have experience in the following business area(s):
Telecommunication

Additional Job Requirements
Only females are allowed to apply.
Fluent in English (oral and written)
3+ years of practical experience in a telecom company (broadband or mobile communications)
Experienced in operations as Telco Customer Service manager/team leader at least 3 years with proven track records of large subscriber base service performance. Start up skills will be a plus
Strong knowledge of Telco mobile products/devices and services are highly appreciated

Salary Range
Negotiable

Other Benefits
As per company policy
Highly competitive package relevant for experienced candidate

Send your CV to hr@bd.multinet.net